FAQs

GENERAL

How do I purchase products?
Do you have any stores?
Where is Manos Soap Co. located?

PRODUCT & INGREDIENTS

Where are your products manufactured?
Is your packaging recyclable/sustainable?
Are your ingredients organic?
Are your ingredients natural?
Are your ingredients tested on animals?
What does Certified B Corporation mean?
Are your products gluten-free?
Do your products contain soy?
Are your products vegan?
Are your products hypoallergenic?

HEALTH & SAFETY

Why is health and safety important in our products?
How do we determine our ingredient selection process?
What about extra ingredients - like fragrances or colorants?
Why is important to be fully transparent and ingredient disclosure?
Are your products safe for use during pregnancy & nursing?

RETURNS

How long does it take to process a return?
How long does it take to receive my refund?
Do you offer exchanges?
Where can I see the entire Return Policy?

WHOLESALE

How do you place orders?
How do you ship the products?
How do we handle returns and damages products?
How do we handle holiday orders or shipment?
What's the process for handling large quantity buys?
What if I am a new retailer?
What if I am an online retailer only?
What if I am an international retailer?
How to I contact someone about your wholesale products?

CUSTOM LABEL PRODUCTS

Do you custom label skincare products?
What are the options for custom label products?
What are the options for packaging the custom label products?
What are the options for stamping our custom soap with custom label products?
What are the lead times for custom soap, bath bombs and sugar body scrubs with custom label products?
How do I contact someone about custom label products for our business?